---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zoho Desk"
bundle_id: "com.zoho.zsupport"
parent_report: "https://marlvel.ai/api/llm/apps/business/zoho-desk"
canonical_url: "https://marlvel.ai/apps/zoho-desk#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zoho Desk User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.55/5
- **Platform Split:** iOS 4.7/5 (1.6K ratings) | Android 4.5/5 (2.9K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Mobile access to core ticketing features enables productive remote work for field-based support teams**

### Top Complaints (Impact Areas)
- **Unreliable push notification delivery prevents timely responses to urgent customer support tickets**

### Top Requests (What Users Want)
- **Granular notification controls and sound customization are needed to manage work-life balance effectively**

<!-- /section:sentiment -->
<!-- section:swot -->