--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Telia Touchpoint Experience" developer_entity: "Telia Sverige AB" bundle_id: "com.telepo.mobile.android.teliatouchpointexperience" app_store_id: "1442483329" category: "Communication" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-01-12" report_date: "2026-05-19" last_verified: "2026-05-19T18:15:56.233Z" report_version: "6.20.1" total_reviews: 17 overall_rating: 3.18 confidence: "low" confidence_score: 0.05 data_age_days: 43 momentum_velocity: "steady" intelligence_version: 2 tags: ["communication", "free", "mobile app", "app review", "app analysis", "danish", "companies", "organizations"] canonical_url: "https://marlvel.ai/intel-report/communication/com-telepo-mobile-android-teliatouchpointexperience" license: "CC-BY-NC 4.0" content_version: "v2" --- # Telia Touchpoint Experience App Audit ## TL;DR {#tldr} - **Category**: Communication · Free - **Signal**: Rating 3.18 > **TL;DR:** Telia Touchpoint Experience is a communication app by Telia Sverige AB, rated 3.18/5 by 17 users, available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** Telia Touchpoint Experience is a communication app by Telia Sverige AB. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.18/5 (17 reviews) | | **Category** | Communication | | **Developer** | Telia Sverige AB | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Low (0.05/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** Telia Sverige AB - **Category:** Communication - **Target Audience:** Danish companies and organizations requiring a centralized, cloud-based PBX and communication platform for their employees. - **Platforms:** iOS & Android - **Version Audited:** 6.20.1 - **Audit Date:** 2026-05-19 - **Signal Count:** 0 reviews analyzed - **Confidence:** Low (0.05/1.0) - **App Store ID (iOS):** 1442483329 - **Bundle ID:** com.telepo.mobile.android.teliatouchpointexperience - **Google Play ID:** com.telepo.mobile.android.teliatouchpointexperience - **Data Window:** Analysis based on signals collected up to 2026-05-19 - **Short Description:** Telia Touchpoint Experience - a cloud based communication solution ## Executive Snapshot Telia Touchpoint Experience is a cloud-based unified communication solution for Danish organizations that integrates landline, mobile, and desktop devices. It streamlines internal and external communication by providing real-time presence status and centralized call management. ## App DNA (Features & Intent) - **[Standard] Unified Communication:** Integrates landline, smartphone, tablet, and computer into a single interface. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Standard] PBX Functionality:** Provides call conversion and redirection features to manage business telephony. * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Presence and Status:** Offers real-time visibility into employee availability to improve coordination. * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Integrated Messaging:** Includes chat capabilities to facilitate communication between employees, customers, and suppliers. * *User Intent:* Users value self-expression and personalized experiences. ## Monetization Strategy - **Model:** Free ## App Momentum (Steady) {#momentum} Last updated 126d ago. 5 versions tracked. > **Cadence:** 5 total versions · 0 majors in last 6 months · 126 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Telia Touchpoint Experience is an established communication app that is completely free. With a 3.18/5 rating from 17 reviews, it shows polarized user reception. > **Bottom Line:** This is a B2B communication tool that requires an existing corporate subscription to Telia Touchpoint Experience to function. **Best for:** Danish companies and organizations requiring a centralized, cloud-based PBX and communication platform for their employees. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.18/5 | | Total Reviews | 17 | | Confidence | Low | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 4 analyzed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Telia Touchpoint Experience** (this app) | 3.18/5 | N/A | Telia Sverige AB | | [Rakuten Viber Messenger](https://marlvel.ai/intel-report/communication/rakuten-viber-messenger) | 4.4/5 | Mixed | Viber Media | | [LINE: Calls & Messages](https://marlvel.ai/intel-report/communication/line-calls-messages) | 3.2/5 | Frustrated | LINE (LY Corporation) | | [Instil Chat Admin](https://marlvel.ai/intel-report/communication/instil-chat-admin) | N/A/5 | N/A | TOTAL-X | | [Sideline: 2nd Phone Line App](https://marlvel.ai/intel-report/communication/sideline-2nd-phone-line-app) | 3.5/5 | N/A | Pinger, Inc | | [InfoDeck For Institutions](https://marlvel.ai/intel-report/communication/infodeck-for-institutions) | N/A/5 | N/A | GeeDevelopers | ## Company Profile - **Developer:** Telia Sverige AB - **Website:** [https://www.telia.dk/erhverv/produkter-og-services/cloud-og-it/unified-communication/touchpoint-experience](https://www.telia.dk/erhverv/produkter-og-services/cloud-og-it/unified-communication/touchpoint-experience) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/dk/app/telia-touchpoint-experience/id1442483329?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.telepo.mobile.android.teliatouchpointexperience) - **Dev Site:** [Official Website](https://www.telia.dk/erhverv/produkter-og-services/cloud-og-it/unified-communication/touchpoint-experience) - **Sources:** App store metadata. ## Related Intel Reports - [*Rakuten Viber Messenger*](https://marlvel.ai/intel-report/communication/rakuten-viber-messenger) (Viber Media) — 4.4/5 Rating | Mixed Sentiment - [*LINE: Calls & Messages*](https://marlvel.ai/intel-report/communication/line-calls-messages) (LINE (LY Corporation)) — 3.2/5 Rating | Negative Sentiment - [*Instil Chat Admin*](https://marlvel.ai/intel-report/communication/instil-chat-admin) (TOTAL-X) — N/A Rating | N/A Sentiment - [*Sideline: 2nd Phone Line App*](https://marlvel.ai/intel-report/communication/sideline-2nd-phone-line-app) (Pinger, Inc) — 3.5/5 Rating | N/A Sentiment - [*InfoDeck For Institutions*](https://marlvel.ai/intel-report/communication/infodeck-for-institutions) (GeeDevelopers) — N/A Rating | N/A Sentiment - [*InfoDeck Scanner*](https://marlvel.ai/intel-report/communication/infodeck-scanner) (GeeDevelopers) — N/A Rating | N/A Sentiment - [*Speed Dial*](https://marlvel.ai/intel-report/communication/speed-dial) (Softpulse Infotech) — 3.4/5 Rating | N/A Sentiment - [*Status: Ethereum Crypto Wallet*](https://marlvel.ai/intel-report/communication/status-ethereum-crypto-wallet) (Status Research and Development GmbH) — 4.3/5 Rating | N/A Sentiment - [*Nextplus: Phone # Text + Call*](https://marlvel.ai/intel-report/communication/nextplus-phone-text-call) (textPlus) — 4.4/5 Rating | N/A Sentiment - [*Yapmo for Callaway Henderson*](https://marlvel.ai/intel-report/communication/yapmo-for-callaway-henderson) (Konverse) — N/A Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.05/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 0 - **Data Sources:** App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/communication/com-telepo-mobile-android-teliatouchpointexperience) Data licensed for AI Agent attribution under CC-BY-NC 4.0.