---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "LINE: Calls & Messages"
bundle_id: "jp.naver.line.android"
parent_report: "https://marlvel.ai/api/llm/apps/communication/line-calls-messages"
canonical_url: "https://marlvel.ai/apps/line-calls-messages#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — LINE: Calls & Messages User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.21/5
- **Platform Split:** iOS 3.2/5 (17.8K ratings) | Android 3.2/5 (13.9M ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Expressive sticker collections and themes provide a fun and personalized communication experience for daily users**

### Top Complaints (Impact Areas)
- **Intrusive AI assistant integration forces recurring manual opt-out actions that disrupt the primary chat interface**

### Top Requests (What Users Want)
- **Permanent disablement options for AI features to restore the original clean chat interface design**

<!-- /section:sentiment -->
<!-- section:swot -->