---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Rakuten Viber Messenger"
bundle_id: "com.viber.voip"
parent_report: "https://marlvel.ai/api/llm/apps/communication/rakuten-viber-messenger"
canonical_url: "https://marlvel.ai/apps/rakuten-viber-messenger#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Rakuten Viber Messenger User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 17.6M reviews) {#user-sentiment}
- **Overall Rating:** 4.15/5
- **Platform Split:** iOS 4.6/5 (830.7K ratings) | Android 4.1/5 (16.8M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Core Communication Utility** | *Evidence:* "Viber is good for messaging and calls. The call quality is clear and reliable."
- **Long-term Reliability** | *Evidence:* "use Viber many years, always perfect!!! thanks"

### Top Complaints (Impact Areas)
- **Account Activation and Login Failures** | *Evidence:* "I cannot activate my account using a new device... I input the correct code and it says wrong"
- **Technical Bugs and Media Loading** | *Evidence:* "All my contact profile pictures are still not showing up even after the latest update"

<!-- /section:sentiment -->
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