--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "TextNow: Call + Text Unlimited" bundle_id: "com.enflick.android.TextNow" parent_report: "https://marlvel.ai/api/llm/apps/communication/textnow-call-text-unlimited-1" canonical_url: "https://marlvel.ai/apps/textnow-call-text-unlimited-1#user-sentiment" report_date: "2026-08-16" license: CC-BY-NC-4.0 citation: "Marlvel.ai - TextNow: Call + Text Unlimited User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 95 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.67/5 - **Platform Split:** iOS 4.8/5 (915.7K ratings) | Android 4.6/5 (1.6M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.67/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Free access to a secondary phone number provides a reliable communication channel for friends and family** - **Long-term users value the consistent availability of the service for emergency and prayer line connectivity** ### Top Complaints (Impact Areas) - **Technical regressions following the latest update prevent users from sending messages or making calls**