---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Blackboard"
bundle_id: "com.blackboard.student"
parent_report: "https://marlvel.ai/api/llm/apps/education/blackboard"
canonical_url: "https://marlvel.ai/apps/blackboard#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Blackboard User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 70 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.35/5
- **Platform Split:** iOS 4.6/5 (439.2K ratings) | Android 3.3/5 (103.9K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.35/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Convenient mobile access to course materials and instructor announcements while away from home**

### Top Complaints (Impact Areas)
- **Frequent application crashes and freezing during course navigation or assignment submission attempts**
- **Persistent login failures and inability to save credentials despite selecting keep me logged in**

### Top Requests (What Users Want)
- **Customizable color schemes and checkbox fields to better track assignment completion status**

<!-- /section:sentiment -->
<!-- section:swot -->