---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Preply - Language Learning App"
bundle_id: "com.preply"
parent_report: "https://marlvel.ai/api/llm/apps/education/com-preply"
canonical_url: "https://marlvel.ai/apps/com-preply#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Preply - Language Learning App User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 95,838 reviews) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (40,037 ratings) | Android 4.7/5 (55,801 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **High Quality Tutors** | *Evidence:* "My tutor is amazing!"
- **Ease of Use** | *Evidence:* "The app itself is super easy to navigate, steps are explained nicely."

### Top Complaints (Impact Areas)
- **Predatory Subscription/Billing** | *Evidence:* "They force you into a subscription model based on lessons regardless to how many you can schedule."
- **Poor Customer Support** | *Evidence:* "Customer support only gives canned responses and refuses to refund the money."

<!-- /section:sentiment -->
<!-- section:swot -->