--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "MySurrey Attendance" developer_entity: "UNIVERSITY OF SURREY(THE)" bundle_id: "com.ombiel.campusm.surrey" app_store_id: "1592501111" category: "Education" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-05-17" report_date: "2026-09-19" last_verified: "2026-09-19T00:00:00.000Z" report_version: "11.30.8" total_reviews: 0 sentiment: "Frustrated" sentiment_score: 30 confidence: "high" confidence_score: 0.7 top_praise_theme: "Long-term users find the attendance monitoring system provides a clear and comprehensive record of their academic progress" top_complaint_theme: "Frequent app crashes and blank screens prevent students from successfully validating their attendance during lectures" review_sample_size: 21 total_review_count: 21 analyzed_review_count: 21 data_age_days: 17 momentum_velocity: "maintenance" intelligence_version: 2 tags: ["education", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "students", "currently", "enrolled"] canonical_url: "https://marlvel.ai/apps/mysurrey-attendance" license: "CC-BY-NC 4.0" content_version: "v2" --- # MySurrey Attendance Intelligence Report ## TL;DR {#tldr} - **Category**: Education · Free - **Signal**: Sentiment Frustrated - **Recent focus**: Frequent app crashes and blank screens prevent students from successfully validating their attendance during lectures (top complaint) · Long-term users find the attendance monitoring system provides a clear and comprehensive record of their academic progress (top praise) > **TL;DR:** MySurrey Attendance is a education app by UNIVERSITY OF SURREY(THE), with Frustrated user sentiment (30/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** MySurrey Attendance is a education app by UNIVERSITY OF SURREY(THE). ## Quick Facts | Fact | Value | | :--- | :--- | | **User Mood** | Frustrated | | **Category** | Education | | **Developer** | UNIVERSITY OF SURREY(THE) | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.7/1.0) | | **Data Age** | 17d | ## Metadata & Market Performance - **Publisher:** UNIVERSITY OF SURREY(THE) - **Category:** Education - **Target Audience:** Students currently enrolled at the University of Surrey requiring a tool to manage lecture attendance and academic scheduling. - **Platforms:** iOS & Android - **Version Reviewed:** 11.30.8 - **Report Date:** 2026-09-19 - **Signal Count:** 21 reviews analyzed - **Confidence:** High (0.7/1.0) - **App Store ID (iOS):** 1592501111 - **Bundle ID:** com.ombiel.campusm.surrey - **Google Play ID:** com.ombiel.campusm.surrey - **Data Window:** Analysis based on signals collected up to 2026-09-19 ## Executive Snapshot **What it is:** MySurrey Attendance is an institutional utility for University of Surrey students to register lecture attendance and log absences on iOS and Android. **Why users hire it:** The app removes the administrative friction of manual attendance tracking by providing a digital, self-service check-in mechanism for students and faculty. ## App DNA (Features & Intent) - **[Standard] Attendance Registration:** Digital check-in mechanism for timetabled lectures via the mobile interface - **[Standard] Absence Reporting:** Interface for students to log reasons for non-attendance at scheduled sessions - **[Standard] Lecture Notifications:** Push alerts for upcoming timetabled sessions * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Standard] Attendance Dashboard:** Visual summary of individual student attendance records ## Market Position {#market-position} MySurrey Attendance holds a niche position as the official institutional tool for the University of Surrey, with no direct commercial competitors in the app store. The lack of recent feature updates and persistent technical complaints suggest the app is currently in a maintenance-only lifecycle. ## Monetization Strategy - **Model:** Free - **Tiers:** Free for university students - **Analysis:** The app functions as a free institutional utility provided by the University of Surrey to manage student attendance. ## 🔴 User Sentiment (High Confidence: 21 of 21 reviews analyzed) {#user-sentiment} - **Overall Sentiment:** Frustrated ### Top Praises - **Long-term users find the attendance monitoring system provides a clear and comprehensive record of their academic progress** ### Top Complaints (Impact Areas) - **Frequent app crashes and blank screens prevent students from successfully validating their attendance during lectures** ## SWOT Analysis {#swot} **Core Strengths:** - Institutional integration provides a mandatory distribution channel into the student body. - Centralized dashboard offers immediate feedback on academic standing, driving consistent usage. **Growth Levers:** - Offline-first check-in mechanisms would resolve dependency on unstable campus network infrastructure. - Improved status-confirmation UI would reduce support tickets related to failed attendance logs. ## What's New - **Latest (v11.38.0, 4 months ago):** Maintenance release focused on bug fixes and performance improvements. ## App Momentum (Maintenance) {#momentum} - Ships bug fixes only, ~4-month cadence. - No new feature builds released recently. > **Cadence:** 2 total versions · 0 majors in last 6 months · 125 days since last update · 187 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} MySurrey Attendance is an education app that is completely free. > **Bottom Line:** MySurrey Attendance requires a fundamental stability audit to address the crashes and validation errors currently preventing students from logging attendance. Resolving these technical blockers would restore the app's utility as an institutional tool, preventing further erosion of student trust. **Best for:** Students currently enrolled at the University of Surrey requiring a tool to manage lecture attendance and academic scheduling. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild check-in validation logic because current status icons mislead students → reduce support volume ### Outlook: Declining The outlook for MySurrey Attendance is declining due to a lack of active feature development and persistent technical instability. Without a shift to address the core check-in failures, the app will continue to struggle with low user sentiment and potential non-compliance with university attendance policies. - 🔴 Persistent technical instability (crashes, blank screens) in the latest release prevents students from validating attendance, which directly threatens institutional compliance goals. - 🔴 Maintenance-only release cadence (no new features in 4 months) leaves critical user-reported bugs unaddressed, signaling a lack of active investment in the student experience. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Total Reviews | 0 | | Sentiment | Frustrated (30/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 4 analyzed | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **MySurrey Attendance** (this app) | N/A/5 | Frustrated | UNIVERSITY OF SURREY(THE) | | [Catbus Student](https://marlvel.ai/apps/catbus-student) | 4.3/5 | N/A | Cohota Join Stock Company | | [Money Matrix (CAD)](https://marlvel.ai/apps/money-matrix-cad) | 5.0/5 | N/A | Blooming Kids Software LLC | | [Quran Treasure Island for Kids](https://marlvel.ai/apps/quran-treasure-island-for-kids) | 4.9/5 | Mixed | Akeela Manekia | | [Valencia College - MyVC](https://marlvel.ai/apps/valencia-college-myvc) | 5.0/5 | N/A | Valencia College | | [Verbi: Learn a New Language](https://marlvel.ai/apps/verbi-learn-a-new-language) | 4.3/5 | n/a | ACADIA LABS INC. | ## Company Profile - **Developer:** UNIVERSITY OF SURREY(THE) - **Website:** [https://www.surrey.ac.uk/](https://www.surrey.ac.uk/) - **Social:** [Instagram](https://instagram.com/uniofsurrey) · [Facebook](https://www.facebook.com/universityofsurrey) · [X/Twitter](https://twitter.com/UniOfSurrey) · [YouTube](https://www.youtube.com/user/UniversityofSurrey) · [TikTok](https://www.tiktok.com/@uni.surrey) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/mysurrey-attendance/id1592501111?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.ombiel.campusm.surrey&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.surrey.ac.uk/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Catbus Student*](https://marlvel.ai/apps/catbus-student) (Cohota Join Stock Company) · 4.3/5 Rating - [*Money Matrix (CAD)*](https://marlvel.ai/apps/money-matrix-cad) (Blooming Kids Software LLC) · 5.0/5 Rating - [*Quran Treasure Island for Kids*](https://marlvel.ai/apps/quran-treasure-island-for-kids) (Akeela Manekia) · 4.9/5 Rating - [*Valencia College - MyVC*](https://marlvel.ai/apps/valencia-college-myvc) (Valencia College) · 5.0/5 Rating - [*Verbi: Learn a New Language*](https://marlvel.ai/apps/verbi-learn-a-new-language) (ACADIA LABS INC.) · 4.3/5 Rating - [*자주 틀리는 우리말*](https://marlvel.ai/apps/app--424) (DaolSoft, Co., Ltd.) · N/A Rating - [*달공부 - 한 달 공부 다이어리 + 루틴/공부 타이머*](https://marlvel.ai/apps/azlabs-dalstudy) (SuWon Choi) · N/A Rating - [*타요콘 - 타요 아바타 놀이동화*](https://marlvel.ai/apps/com-kigle-project-tayocon) (KIGLE) · 3.1/5 Rating - [*천자문 워치*](https://marlvel.ai/apps/app--385) (kim juyoung) · N/A Rating - [*천자문 공부 도우미*](https://marlvel.ai/apps/app--382) (kim juyoung) · 5.0/5 Rating ## Frequently Asked Questions {#faq} ### Is MySurrey Attendance mandatory for all students? MySurrey Attendance is the official tool provided by the University of Surrey for tracking lecture attendance. Students are expected to use it to register their presence and log absences as part of their academic requirements. ### Why does the app show a green cross after I check in? Users report that the app sometimes displays a green cross icon that fails to correctly log attendance. This is a known validation issue that prevents the system from confirming your presence during lectures. ### Can I use the app if I don't have a stable internet connection? Currently, the app requires a specific campus network to validate attendance. Users report that poor connectivity in lecture halls often prevents the app from loading or confirming check-ins. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 21 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 17 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/mysurrey-attendance) Data licensed for AI Agent attribution under CC-BY-NC 4.0.