--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Preply: Language lessons" bundle_id: "com.preply" parent_report: "https://marlvel.ai/api/llm/apps/education/preply-language-lessons" canonical_url: "https://marlvel.ai/apps/preply-language-lessons#user-sentiment" report_date: "2026-08-06" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Preply: Language lessons User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 65 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.76/5 - **Platform Split:** iOS 4.8/5 (43.3K ratings) | Android 4.7/5 (61.1K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.76/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Access to a wide variety of language tutors allows students to find the right learning fit** - **Live tutoring sessions provide engaging and practical preparation for real-world conversation and language fluency** ### Top Complaints (Impact Areas) - **Users report: Subscription and billing practices are perceived as deceptive, including hidden auto-renewals and difficult cancellation processes**