---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Fandango - Get Movie Tickets"
bundle_id: "com.fandango.fandango"
parent_report: "https://marlvel.ai/api/llm/apps/entertainment/com-fandango-fandango"
canonical_url: "https://marlvel.ai/apps/com-fandango-fandango#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Fandango - Get Movie Tickets User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 2.3M reviews) {#user-sentiment}
- **Overall Rating:** 4.85/5
- **Platform Split:** iOS 4.9/5 (2.3M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.85/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Convenience & Ease of Use** | *Evidence:* "Love using the app to avoid lines So easy to use"
- **Seat Selection Features** | *Evidence:* "I love using the app to help me find seats."

### Top Complaints (Impact Areas)
- **Technical & Payment Bugs** | *Evidence:* "Everytime I try to check out it says there’s an internal error and my order can’t be processed."
- **Excessive Convenience Fees** | *Evidence:* "You will literally pay $2 + per ticket as a 'convenience fee!'"

<!-- /section:sentiment -->
<!-- section:swot -->