---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Crunchyroll"
bundle_id: "com.crunchyroll.iphone"
parent_report: "https://marlvel.ai/api/llm/apps/entertainment/crunchyroll"
canonical_url: "https://marlvel.ai/apps/crunchyroll#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Crunchyroll User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 5,365,842 reviews) {#user-sentiment}
- **Overall Rating:** 4.71/5
- **Platform Split:** iOS 4.8/5 (1,376,628 ratings) | Android 4.7/5 (3,989,214 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.71/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Content Library** | *Evidence:* "It is an heaven for people who love anime."
- **Simulcast Availability** | *Evidence:* "I love having access to the simulcast of these amazing shows at the same time they are showing in Japan."

### Top Complaints (Impact Areas)
- **Aggressive Monetization** | *Evidence:* "Everything I click on is premium... you can’t watch anything without a subscription anymore"
- **Technical Bugs and Performance** | *Evidence:* "Videos are not playing continuously or smoothly"

<!-- /section:sentiment -->
<!-- section:swot -->