---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Eros Now"
bundle_id: "com.erosnow.erosnow"
parent_report: "https://marlvel.ai/api/llm/apps/entertainment/eros-now"
canonical_url: "https://marlvel.ai/apps/eros-now#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Eros Now User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 63 of 353 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.23/5
- **Platform Split:** iOS 4.4/5 (4.4K ratings) | Android 3.2/5 (119K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **The platform layout provides a clean and accessible interface for browsing the content library**

### Top Complaints (Impact Areas)
- **Subscription payments are processed but the premium content remains locked for the user**
- **Lack of responsive customer support channels leaves users without resolution for billing disputes**

### Top Requests (What Users Want)
- **Users request a functional and accessible method to cancel their active subscription plans**

<!-- /section:sentiment -->
<!-- section:swot -->