--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Tata Play - Live TV & DTH Pack" bundle_id: "com.hungama.tatasky" parent_report: "https://marlvel.ai/api/llm/apps/entertainment/tata-play-live-tv-dth-pack" canonical_url: "https://marlvel.ai/apps/tata-play-live-tv-dth-pack#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Tata Play - Live TV & DTH Pack User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.02/5 - **Platform Split:** iOS 2.9/5 (373 ratings) | Android 4.0/5 (691.2K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.02/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Basic utility of the service remains functional for a small subset of satisfied users** ### Top Complaints (Impact Areas) - **Persistent technical errors prevent users from managing channel subscriptions or viewing content post-update** - **Ineffective customer support and technician fraud erode trust in the service provider** ### Top Requests (What Users Want) - **International version of the mobile application for accessing Indian content abroad**