---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Ticketmaster－Buy, Sell Tickets"
bundle_id: "com.ticketmaster.ios.TicketmasterApp"
parent_report: "https://marlvel.ai/api/llm/apps/entertainment/ticketmaster-buy-sell-tickets"
canonical_url: "https://marlvel.ai/apps/ticketmaster-buy-sell-tickets#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Ticketmaster－Buy, Sell Tickets User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 4.2M reviews) {#user-sentiment}
- **Overall Rating:** 4.68/5
- **Platform Split:** iOS 4.8/5 (4M ratings) | Android 2.3/5 (196K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.68/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Digital Ticket Convenience**

### Top Complaints (Impact Areas)
- **Excessive Fees**
- **Authentication Failures**

<!-- /section:sentiment -->
<!-- section:swot -->