---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Apple Wallet"
bundle_id: "com.apple.Passbook"
parent_report: "https://marlvel.ai/api/llm/apps/finance/apple-wallet"
canonical_url: "https://marlvel.ai/apps/apple-wallet#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Apple Wallet User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 7M reviews) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (7M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Convenience and Utility** | *Evidence:* "Love the convenience of Apple wallet"

### Top Complaints (Impact Areas)
- **Financial Security and Fraud Concerns** | *Evidence:* "It is allowing fraudulent charges to be put on my Apple Pay"
- **Verification and Account Access Issues** | *Evidence:* "It’s asking for my ssn I put it literally 15 times and it still says unable to verify"

<!-- /section:sentiment -->
<!-- section:swot -->