---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Citizens Bank Mobile Banking"
bundle_id: "com.CitizensBank.MobileBankingApp"
parent_report: "https://marlvel.ai/api/llm/apps/finance/citizens-bank-mobile-banking"
canonical_url: "https://marlvel.ai/apps/citizens-bank-mobile-banking#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Citizens Bank Mobile Banking User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 133 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.75/5
- **Platform Split:** iOS 4.8/5 (736.8K ratings) | Android 4.7/5 (157.4K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.75/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **The recent interface refresh provides a cleaner aesthetic that some users find visually appealing**

### Top Complaints (Impact Areas)
- **Post-update login failures and removal of password autofill functionality disrupt daily banking habits**

### Top Requests (What Users Want)
- **Restoration of biometric login options including face recognition for faster and more secure access**

<!-- /section:sentiment -->
<!-- section:swot -->