---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Bank of America Mobile Banking"
bundle_id: "com.bankofamerica.BofA"
parent_report: "https://marlvel.ai/api/llm/apps/finance/com-bankofamerica-bofa"
canonical_url: "https://marlvel.ai/apps/com-bankofamerica-bofa#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Bank of America Mobile Banking User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 199 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (5M ratings) | Android 4.6/5 (1.2M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.77/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Mobile banking accessibility provides convenient account management for users on the go**

### Top Complaints (Impact Areas)
- **Persistent white screen bug after login prevents access to core account features**

### Top Requests (What Users Want)
- **Dark mode implementation to reduce eye strain during late night banking sessions**

<!-- /section:sentiment -->
<!-- section:swot -->