---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "i-ONE Bank - 개인고객용"
bundle_id: "com.ibk.android.ionebank"
parent_report: "https://marlvel.ai/api/llm/apps/finance/com-ibk-android-ionebank"
canonical_url: "https://marlvel.ai/apps/com-ibk-android-ionebank#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — i-ONE Bank - 개인고객용 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 83 of 170 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.78/5
- **Platform Split:** iOS 4.8/5 (215.8K ratings) | Android 4.8/5 (353K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.78/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Core banking services provide a reliable and convenient experience for daily financial management tasks**

### Top Complaints (Impact Areas)
- **Automated identity verification via camera fails consistently and lacks a manual fallback option for users**

### Top Requests (What Users Want)
- **Manual document upload option for identity verification to bypass unreliable automated camera scanning processes**

<!-- /section:sentiment -->
<!-- section:swot -->