--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Voya" bundle_id: "com.ing.rs.ingretire" parent_report: "https://marlvel.ai/api/llm/apps/finance/com-ing-rs-ingretire" canonical_url: "https://marlvel.ai/apps/com-ing-rs-ingretire#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Voya User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.65/5 - **Platform Split:** iOS 4.7/5 (185.1K ratings) | Android 3.7/5 (17.5K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.65/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Consolidated financial dashboard provides a clear view of retirement savings and account balances** ### Top Complaints (Impact Areas) - **Persistent login loops and authentication failures prevent account access following the latest update** - **Forced portrait orientation on tablets disrupts workflow for users accustomed to landscape mode** ### Top Requests (What Users Want) - **Real-time market data updates are requested to match competitor financial tracking capabilities**