---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "KeyBank Mobile Banking"
bundle_id: "com.keybank.mobile"
parent_report: "https://marlvel.ai/api/llm/apps/finance/com-keybank-mobile"
canonical_url: "https://marlvel.ai/apps/com-keybank-mobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — KeyBank Mobile Banking User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 198 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.58/5
- **Platform Split:** iOS 4.7/5 (225.4K ratings) | Android 4.2/5 (92.7K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.58/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Core banking functionality provides a straightforward experience when the application successfully launches and remains stable**

### Top Complaints (Impact Areas)
- **Persistent splash screen hang prevents user access to accounts following the latest application update**

### Top Requests (What Users Want)
- **Improved application stability and performance to ensure reliable access to funds on mobile devices**

<!-- /section:sentiment -->
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