--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Trust: Crypto & Bitcoin Wallet" developer_entity: "DApps Platform Software Services Ltd." bundle_id: "com.sixdays.trust" app_store_id: "1288339409" google_play_id: "com.wallet.crypto.trustapp" category: "Finance" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-04-14" report_date: "2026-04-15" report_version: "11.83.1" total_reviews: 2698894 overall_rating: 4.52 sentiment: "Frustrated" sentiment_score: 38 confidence: "high" confidence_score: 0.95 data_age_days: 0 intelligence_version: 3 nemesis: "Base: Formerly Coinbase Wallet" competitor_count: 9 tags: ["finance", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "crypto", "users", "ranging"] canonical_url: "https://marlvel.ai/intel-report/finance/com-sixdays-trust" license: "CC-BY-NC 4.0" --- # Trust: Crypto & Bitcoin Wallet App Audit > **TL;DR:** Trust: Crypto & Bitcoin Wallet is a finance app by DApps Platform Software Services Ltd., rated 4.52/5 by 2.7M users, with Frustrated user sentiment (38/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** โ€” Independent analysis. US Market. No publisher influence. > **Key Insight:** Trust: Crypto & Bitcoin Wallet faces Frustrated user sentiment (4.52/5 from 2.7M reviews), with asset loss and security exploits as the primary user concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.52/5 (2.7M reviews) | | **User Mood** | Frustrated | | **Category** | Finance | | **Developer** | DApps Platform Software Services Ltd. | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.95/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** DApps Platform Software Services Ltd. - **Category:** Finance - **Target Audience:** Crypto users ranging from beginners to power users who prioritize self-custody, security, and access to a wide range of Web3 dApps and assets. - **Platforms:** iOS & Android - **Version Audited:** 11.83.1 - **Audit Date:** 2026-04-15 - **Signal Count:** 2698894 reviews analyzed - **Confidence:** High (0.95/1.0) - **App Store ID (iOS):** 1288339409 - **Bundle ID:** com.sixdays.trust - **Google Play ID:** com.wallet.crypto.trustapp - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-04-15 - **Short Description:** Multi-chain self-custody wallet used by 200M people to buy, sell, swap, and earn ## Executive Snapshot Trust Wallet is a multi-chain self-custody powerhouse serving 200M users across 100+ blockchains. While it maintains a strong #98 ranking in US Finance, it is currently grappling with a severe trust crisis following a late-2025 security exploit and recent technical instability. Its new 'Stablecoin Earn' feature marks a strategic move into passive income, but the product's core reliability is currently under fire from an upset user base. ## App DNA (Features & Intent) - **[Differentiator] Stablecoin Earn:** Allows users to earn daily rewards on stablecoins like USDT, USDC, and DAI via onchain protocols. * *User Intent:* Users are motivated by consistent progression and daily incentives. - **[Standard] Multi-chain Self-Custody:** Supports 100+ blockchains and 10+ million assets with full user control over private keys. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] dApp Browser:** Integrated browser with smart network auto-detect to access DeFi, NFTs, and Web3 games. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] SWIFT Smart Contract Wallet:** Utilizes account abstraction features to simplify the Web3 user experience. * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. ## Monetization Strategy - **Model:** Free - **Tiers:** Free to download and use - **Analysis:** Monetization is indirect, likely leveraging transaction fees from in-app swaps and dApp integrations rather than user-facing subscriptions. ## ๐Ÿ”ด User Sentiment (High Confidence: 2.7M reviews) - **Overall Rating:** 4.52/5 - **Platform Split:** iOS 4.7/5 (196.4K ratings) | Android 4.5/5 (2.5M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.52/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **General Reliability** | *Evidence:* "one of the most trustable wallets" ### Top Complaints (Impact Areas) - **Asset Loss and Security Exploits** | *Evidence:* "Trust Wallet admitted their extension exploit on Christmas Day 2025 caused my loss." - **Technical Bugs and Balance Display Issues** | *Evidence:* "showing in transaction history already confirmed, but nothing in the holding/balance" ## SWOT Analysis **Core Strengths:** - Massive 200M+ user base and brand recognition - Unrivaled multi-chain support (100+ blockchains) - Native 'Stablecoin Earn' yield integration - Account abstraction (SWIFT) for simplified UX **Critical Frictions:** - Critical balance-syncing and display bugs - History of unrecovered losses from extension exploits - Lack of human-led customer support - App stability issues/crashing on launch **Growth Levers:** - Implement Keyless/Passkey onboarding to match Base's UX - Add transaction simulation to prevent drainer attacks - Develop advanced P&L analytics to compete with Zerion **Market Threats:** - Base's superior UX and Coinbase ecosystem integration - Rabby Wallet's security-first transaction simulations - Zengo's MPC model eliminating seed phrase risks ## What's Changed (v2 โ†’ v3) Trust Wallet's competitive position has declined due to a major security exploit and persistent technical bugs, forcing a pivot toward defensive feature development and UX improvements. - **[HIGH]** **[Declined] Sentiment Crisis:** Overall sentiment shifted to negative, driven by high-volume complaints regarding asset loss from exploits and balance-display bugs. - **[HIGH]** **[Shifted] Crisis-Focused Positioning:** Executive summary now acknowledges a 'trust crisis' and 'technical instability' rather than focusing solely on product capabilities. - **[HIGH]** **[Added] Competitive Threats Identified:** New threats identified from Base (UX), Rabby (Security), and Zengo (MPC), highlighting a loss of competitive advantage. - [MED] **[Improved] Stablecoin Earn Repositioning:** Stablecoin Earn was upgraded from a 'standard' feature to a 'differentiator' to emphasize its role in passive income. - [MED] **[Added] New Core Features:** Integrated dApp Browser and SWIFT Smart Contract Wallet to modernize the user experience. ## Rivals Landscape > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Trust: Crypto & Bitcoin Wallet vs Base: Formerly Coinbase Wallet โ€” Head to Head - **[Base: Formerly Coinbase Wallet](https://marlvel.ai/intel-report/finance/base-formerly-coinbase-wallet)** by Coinbase Wallet: The most direct rival in scale and utility, maintaining a hyper-aggressive release cadence (24 updates in 6 months) to capture the self-custody market. - **Key differences:** - Deep vertical integration with Coinbase Exchange for seamless fiat-to-crypto on-ramps that bypass standard wallet friction. - Native optimization for the 'Base' Layer 2 network, offering lower fees for DeFi activities compared to Trust's generalist multi-chain approach. - Aggressive shipping velocity (4x the industry average) focusing on 'Smart Wallet' features like passkey-based onboarding. - **Where Trust: Crypto & Bitcoin Wallet wins:** - โœ… Native 'Stablecoin Earn' module provides a streamlined, in-app yield experience for USDT/USDC that is more accessible to casual users than manual DeFi protocols. - โœ… Broader legacy multi-chain support, maintaining a wider variety of non-EVM chains compared to Base's heavy Ethereum/L2 focus. - **Where Base: Formerly Coinbase Wallet wins:** - โŒ Superior onboarding UX using 'Smart Wallets' to eliminate the need for seed phrases, solving the #1 barrier to entry for new crypto users. - โŒ Direct connection to the Coinbase institutional ecosystem provides a level of perceived 'brand safety' that independent wallets struggle to match. - **Verdict:** Trust Wallet must prioritize 'Keyless' onboarding (MPC or Passkeys) to defend against Base's UX lead, while leveraging its 'Earn' features to remain the preferred destination for passive wealth management. ### Contenders (Strong Challengers) - **[Phantom - Trade Markets](https://marlvel.ai/intel-report/utilities/phantom-trade-markets)** by Phantom Technologies Incorporated: A high-growth rival that has successfully pivoted from a Solana-only wallet to a multi-chain 'Trade Market' terminal. - Positioned as a 'Trading' tool with integrated market data and charts, whereas Trust is positioned as a 'Storage' and 'Earn' vault. - Superior NFT gallery and management UX, including automatic spam filtering which is a major pain point for Trust users. - **Uniswap: Crypto & NFT Wallet** by Uniswap Labs: Leverages the world's largest DEX brand to capture users who prioritize swapping and liquidity over general storage. - Direct integration with Uniswap liquidity pools ensures the best price execution and lowest slippage for swaps natively in-app. - Minimalist, swap-first interface reduces the cognitive load compared to Trust's feature-heavy dashboard. - **[Zengo: Crypto & Bitcoin Wallet](https://marlvel.ai/intel-report/finance/kzencorp-mobile-ios)** by ZenGo Ltd.: Directly attacks Trust's 'Self-Custody' positioning by offering a 'Keyless' MPC security model. - Uses Multi-Party Computation (MPC) to eliminate the 'Single Point of Failure' of seed phrases, a direct solution to Trust's most common support issue. - Built-in 'Legacy Transfer' feature allows users to set up inheritance for their crypto, a unique utility Trust currently lacks. ### Peers (What They Do Better) - **SafePal: Crypto Wallet BTC NFT** by SAFEPAL LTD.: Focuses on the bridge between hardware and software security. - Deep hardware wallet integration (SafePal S1) creates a 'walled garden' ecosystem that Trust's software-only model doesn't offer. - Includes a built-in DApp browser optimized for high-frequency DeFi users across 100+ blockchains. - **Bitget Wallet: Bitcoin, Crypto** by BitKeep Global Inc.: An exchange-backed wallet focusing on the 'Discovery' of new tokens and airdrops. - Features an 'Airdrop Center' and 'Launchpad' to attract speculative users looking for new project exposure. - Integrated 'Smart Money' tracking that allows users to follow and copy-trade successful on-chain wallets. - **Zerion: Crypto Wallet & DeFi** by Zerion LLC: A portfolio-first wallet that excels at tracking complex DeFi positions across multiple chains. - Advanced portfolio analytics that show profit/loss (P&L) and cost basis for every asset, which Trust only shows at a basic level. - Social 'Feeds' that allow users to watch what other DeFi whales are buying in real-time. - **Atomic Wallet** by ATOMIC PROTOCOL SYSTEMS Oรœ: A veteran multi-chain wallet that competes on asset breadth and desktop-to-mobile parity. - Offers a full-featured desktop client that syncs with mobile, catering to power users who prefer managing large sums on a PC. - Native 'Atomic Swaps' allow for cross-chain trading without relying on centralized bridges or wrapped tokens. ### New Kids on the Block (What's Innovative) - **Rabby Wallet - Crypto & EVM** by OPCODE LABS PTE. LTD.: Rapidly gaining traction among power users for its 'Security-First' approach to EVM transactions. ## What's New - **Latest (v11.67.0, 4 months ago):** Introduced Ethereum Gas Sponsorship for swaps to enable fee-sponsored transactions. ## The "So What?" (Strategic Takeaway) Trust: Crypto & Bitcoin Wallet is a challenged finance app that is completely free. With a 4.52/5 rating from 2.7M reviews, it faces significant user friction. > **Bottom Line:** Trust Wallet is currently trading on its legacy reputation while its technical foundation falters. To survive the UX onslaught from Base and the security-first migration to Rabby, the PM must prioritize fixing balance-display debt and pivoting to a keyless 'Smart Wallet' architecture. **Best for:** Crypto users ranging from beginners to power users who prioritize self-custody, security, and access to a wide range of Web3 dApps and assets. ### PM Action Plan (Next Best Moves) - [ ] [HIGH] Resolve Balance-Syncing Critical Bug โ€” *Top complaint theme where users see confirmed transactions but zero balances, leading to 'scam' accusations and churn.* - [ ] [HIGH] Implement Passkey/Keyless Onboarding โ€” *Directly addresses the #1 barrier to entry and matches the 'Smart Wallet' advantage held by Nemesis (Base).* - [ ] [MEDIUM] Deploy Pre-Transaction Simulation โ€” *Addresses the 'Asset Loss' complaint theme by showing users how balances change before signing, a feature currently driving Rabby Wallet's growth.* ### Feature Gaps vs Competitors - Passkey-based onboarding (available in Base) - Pre-transaction simulation (available in Rabby Wallet) - MPC 'Keyless' security (available in Zengo) - Advanced P&L and cost-basis analytics (available in Zerion) - NFT spam filtering (available in Phantom) ### Outlook: Declining - ๐Ÿ”ด Upset user base reporting unrecovered losses from Dec 2025 exploit โ€” long-term brand erosion. - ๐Ÿ”ด Critical balance-syncing bugs in latest April 2026 updates โ€” immediate retention risk. - ๐ŸŸข Active investment in 'Stablecoin Earn' (Mar 2026) โ€” shows pivot toward utility beyond simple storage. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.52/5 | | Total Reviews | 2.7M | | Sentiment | Frustrated (38/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 4 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Trust: Crypto & Bitcoin Wallet** (this app) | 4.52/5 | Frustrated | DApps Platform Software Services Ltd. | | [Zengo: Crypto & Bitcoin Wallet](https://marlvel.ai/intel-report/finance/kzencorp-mobile-ios) | 4.7/5 | Frustrated | ZenGo Ltd. | | [Phantom - Trade Markets](https://marlvel.ai/intel-report/utilities/phantom-trade-markets) | 4.8/5 | Frustrated | Phantom Technologies Incorporated | | [Base: Formerly Coinbase Wallet](https://marlvel.ai/intel-report/finance/base-formerly-coinbase-wallet) | 4.6/5 | Upset | Coinbase Wallet | | [Polymarket](https://marlvel.ai/intel-report/finance/polymarket) | 3.5/5 | Upset | Polymarket | | [Rewards: Games, Surveys & more](https://marlvel.ai/intel-report/finance/rewards-games-surveys-more) | 4.0/5 | Excited | 256 Rewards LTD | ## Company Profile - **Developer:** DApps Platform Software Services Ltd. - **Website:** [https://trustwallet.com](https://trustwallet.com) - **Social:** [Instagram](https://instagram.com/trustwallet) ยท [Facebook](https://facebook.com/trustweb3) ยท [X/Twitter](https://twitter.com/trustwallet) ยท [YouTube](https://www.youtube.com/@Trustwallet) ยท [LinkedIn](https://www.linkedin.com/company/trustwallet) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/trust-crypto-bitcoin-wallet/id1288339409?uo=2) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.wallet.crypto.trustapp&hl=en&gl=us) - **Dev Site:** [Official Website](https://trustwallet.com) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Zengo: Crypto & Bitcoin Wallet*](https://marlvel.ai/intel-report/finance/kzencorp-mobile-ios) (ZenGo Ltd.) โ€” 4.7/5 Rating | Negative Sentiment - [*Phantom - Trade Markets*](https://marlvel.ai/intel-report/utilities/phantom-trade-markets) (Phantom Technologies Incorporated) โ€” 4.8/5 Rating | Negative Sentiment - [*Base: Formerly Coinbase Wallet*](https://marlvel.ai/intel-report/finance/base-formerly-coinbase-wallet) (Coinbase Wallet) โ€” 4.6/5 Rating | Terrible Sentiment - [*Polymarket*](https://marlvel.ai/intel-report/finance/polymarket) (Polymarket) โ€” 3.5/5 Rating | Terrible Sentiment - [*Rewards: Games, Surveys & more*](https://marlvel.ai/intel-report/finance/rewards-games-surveys-more) (256 Rewards LTD) โ€” 4.0/5 Rating | Positive Sentiment - [*Webull: Investing & Trading*](https://marlvel.ai/intel-report/finance/webull-investing-trading) (Webull Technologies Pte. Ltd.) โ€” 4.6/5 Rating | Mixed Sentiment - [*Kalshi: Trade News & Sports*](https://marlvel.ai/intel-report/finance/kalshi-trade-news-sports) (KalshiEX LLC) โ€” 4.6/5 Rating | Negative Sentiment - [*Fidelity Investments*](https://marlvel.ai/intel-report/finance/fidelity-investments) (Fidelity Investments) โ€” 4.5/5 Rating | Negative Sentiment - [*Shoes Clothing Store Master*](https://marlvel.ai/intel-report/finance/shoes-clothing-store-master) (ๆฐธๆ–‡ ่ƒก) โ€” N/A Rating | N/A Sentiment - [*Daily Expense Tracker-My Money*](https://marlvel.ai/intel-report/finance/daily-expense-tracker-my-money) (ๆฐธๆ–‡ ่ƒก) โ€” N/A Rating | N/A Sentiment ## Methodology This report was generated by Marlvel.ai's 3-stage AI intelligence pipeline: 1. **Feature & Positioning Extraction** โ€” Analyzes app metadata, developer website content, and version history to identify key features, target audience, and competitive positioning. 2. **Sentiment Analysis** โ€” Processes user reviews (minimum 5 reviews required) to extract praise themes, complaint themes, and overall sentiment with evidence quotes. 3. **Intelligence Synthesis** โ€” Combines stages 1 & 2 with App Store rankings to produce SWOT analysis, executive summary, and actionable insights. - **Confidence Score:** 0.95/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 2.7M - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- ยฉ 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/finance/com-sixdays-trust) Data licensed for AI Agent attribution under CC-BY-NC 4.0.