---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "CommBank"
bundle_id: "au.com.commbank.commbank"
parent_report: "https://marlvel.ai/api/llm/apps/finance/commbank"
canonical_url: "https://marlvel.ai/apps/commbank#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — CommBank User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 415 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.55/5
- **Platform Split:** iOS 4.8/5 (2.7K ratings) | Android 3.5/5 (75.9K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **In-app tap and pay functionality provides a convenient alternative to physical cards for daily transactions**

### Top Complaints (Impact Areas)
- **Frequent login failures and account lockouts post-update prevent users from accessing essential banking services**

### Top Requests (What Users Want)
- **Native iPad application optimization is required to utilize larger screen real estate effectively**

<!-- /section:sentiment -->
<!-- section:swot -->