---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Fubon GO"
bundle_id: "com.outSystems.FubonHKeKYC.prd"
parent_report: "https://marlvel.ai/api/llm/apps/finance/fubon-go"
canonical_url: "https://marlvel.ai/apps/fubon-go#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Fubon GO User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 24 of 24 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.33/5
- **Platform Split:** iOS 1.3/5 (3 ratings)
- **Overall Sentiment:** Upset

### Top Complaints (Impact Areas)
- **Identity document scanning failure prevents users from completing the mandatory account registration process**
- **Forced camera light usage during document scanning causes glare that prevents successful image capture**
- **System maintenance and registration errors block access to core banking services for extended periods**

### Top Requests (What Users Want)
- **Manual image upload functionality for identification documents to bypass unreliable automated scanning**

<!-- /section:sentiment -->
<!-- section:swot -->