---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Hesab.az – Digital Wallet"
bundle_id: "com.idev.hesabaziosapp"
parent_report: "https://marlvel.ai/api/llm/apps/finance/hesab-az-digital-wallet"
canonical_url: "https://marlvel.ai/apps/hesab-az-digital-wallet#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Hesab.az – Digital Wallet User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 65 of 81 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.93/5
- **Platform Split:** iOS 4.1/5 (37 ratings) | Android 3.9/5 (13K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Long-term users value the core utility of the local payment service for monthly bills**

### Top Complaints (Impact Areas)
- **Frequent application crashes and service errors prevent users from completing essential payment transactions**
- **Recent updates introduced confusing interface changes and removed convenient features like automated email receipts**

### Top Requests (What Users Want)
- **Users request the restoration of manual payment options without mandatory card data storage**

<!-- /section:sentiment -->
<!-- section:swot -->