---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ICBC(Asia)"
bundle_id: "com.icbc.icbcasia"
parent_report: "https://marlvel.ai/api/llm/apps/finance/icbc-asia"
canonical_url: "https://marlvel.ai/apps/icbc-asia#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ICBC(Asia) User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 60 of 60 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.12/5
- **Platform Split:** iOS 2.9/5 (21 ratings) | Android 3.1/5 (1.2K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Occasional prompt developer responses to reported bugs provide a sense of active maintenance**

### Top Complaints (Impact Areas)
- **Persistent login failures and application crashes prevent users from accessing basic banking services**

### Top Requests (What Users Want)
- **Simplified identity verification and document scanning to allow successful remote account opening**

<!-- /section:sentiment -->
<!-- section:swot -->