---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ICBC Mobile Banking"
bundle_id: "com.icbc.asiahkclient"
parent_report: "https://marlvel.ai/api/llm/apps/finance/icbc-mobile-banking"
canonical_url: "https://marlvel.ai/apps/icbc-mobile-banking#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ICBC Mobile Banking User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 64 of 147 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.5/5
- **Platform Split:** iOS 1.9/5 (135 ratings) | Android 2.5/5 (4.2K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Core financial utility provides basic banking convenience for users who successfully navigate the initial setup**

### Top Complaints (Impact Areas)
- **Aggressive security detection flags legitimate devices and software as suspicious, preventing access to banking services**
- **Frequent application crashes and forced closures prevent users from completing essential banking transactions and logins**

### Top Requests (What Users Want)
- **Expanded regional availability for the application to support users residing in North America and Japan**

<!-- /section:sentiment -->
<!-- section:swot -->