--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "mBank PL - Twój bank i finanse" bundle_id: "pl.mobiltek.mbank" parent_report: "https://marlvel.ai/api/llm/apps/finance/mbank-pl-twoj-bank-i-finanse" canonical_url: "https://marlvel.ai/apps/mbank-pl-twoj-bank-i-finanse#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — mBank PL - Twój bank i finanse User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 76 of 248 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.58/5 - **Platform Split:** iOS 4.7/5 (2.3K ratings) | Android 4.6/5 (436.7K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.58/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Core banking functionality remains reliable for daily transactions and standard financial management tasks** ### Top Complaints (Impact Areas) - **Biometric authentication access is restricted for users running hardened or custom Android operating systems** - **Aggressive marketing notifications and credit offers disrupt the user experience during critical banking tasks** ### Top Requests (What Users Want) - **Implementation of a system-wide dark mode to improve visual comfort during late-night banking sessions**