---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "neo by Bank Audi"
bundle_id: "com.cbt.neodigital"
parent_report: "https://marlvel.ai/api/llm/apps/finance/neo-by-bank-audi"
canonical_url: "https://marlvel.ai/apps/neo-by-bank-audi#user-sentiment"
report_date: "2026-08-23"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - neo by Bank Audi User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 62 of 62 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.63/5
- **Platform Split:** iOS 4.8/5 (673 ratings) | Android 4.6/5 (4.7K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **The digital account opening process via selfie and ID capture simplifies banking access for new users**
- **Responsive customer support teams provide helpful assistance for users navigating the digital banking platform**

### Top Complaints (Impact Areas)

- **Mandatory blocking of developer options on Android devices prevents power users from accessing their accounts**

<!-- /section:sentiment -->
<!-- section:swot -->