--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Online Banking for Business" bundle_id: "com.bmo.business.mobile" parent_report: "https://marlvel.ai/api/llm/apps/finance/online-banking-for-business" canonical_url: "https://marlvel.ai/apps/online-banking-for-business#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Online Banking for Business User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (Low Confidence: 62 of 68 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.34/5 - **Platform Split:** iOS 1.9/5 (46 ratings) | Android 3.5/5 (394 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Occasional positive experiences reported by users who successfully navigate the complex authentication and setup flows** ### Top Complaints (Impact Areas) - **Unreliable biometric and multi-factor authentication flows frequently lock users out of their business accounts** - **Feature parity gaps between the mobile application and the desktop web portal frustrate business users** - **Technical instability and poor interface design hinder basic navigation and daily banking tasks** ### Top Requests (What Users Want) - **Implementation of standard device-native biometric authentication to replace the current proprietary and buggy verification system**