---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Openbank | Banca online"
bundle_id: "es.openbank.mobile"
parent_report: "https://marlvel.ai/api/llm/apps/finance/openbank-banca-online"
canonical_url: "https://marlvel.ai/apps/openbank-banca-online#user-sentiment"
report_date: "2026-08-08"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Openbank | Banca online User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 70 of 98 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.68/5
- **Platform Split:** Android 3.7/5 (27.9K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **The core banking service provides a reliable and efficient experience for users who successfully navigate the onboarding process**

### Top Complaints (Impact Areas)

- **Frequent application crashes and infinite loading loops prevent users from accessing their accounts after the latest update**

<!-- /section:sentiment -->
<!-- section:swot -->