---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "PASS by SKT"
bundle_id: "com.sktelecom.tauth"
parent_report: "https://marlvel.ai/api/llm/apps/finance/pass-by-skt"
canonical_url: "https://marlvel.ai/apps/pass-by-skt#user-sentiment"
report_date: "2026-08-16"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - PASS by SKT User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 61 of 93 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.99/5
- **Platform Split:** iOS 2.6/5 (86 ratings) | Android 3.0/5 (73.5K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **The initial user interface and fingerprint authentication provided a convenient experience for early adopters**

### Top Complaints (Impact Areas)

- **The lack of English language support creates a significant barrier for non-Korean speaking residents**

<!-- /section:sentiment -->
<!-- section:swot -->