--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Refinitiv Eikon" developer_entity: "Refinitiv" bundle_id: "com.thomsonreuters.eikonhd" app_store_id: "551988464" google_play_id: "com.refinitiv.eikon" category: "Finance" primary_platform: "ios" primary_monetization: "Subscription" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2023-09-29" report_date: "2026-09-30" last_verified: "2026-09-30T00:00:00.000Z" report_version: "4.44" total_reviews: 36 overall_rating: 2.3 sentiment: "Upset" sentiment_score: 20 confidence: "high" confidence_score: 0.8 top_praise_theme: "Market data and news feeds provide professional-grade information for users managing portfolios on the move" top_complaint_theme: "Frequent application crashes during login and navigation render the service unusable for professional financial monitoring" review_sample_size: 82 total_review_count: 82 analyzed_review_count: 64 data_age_days: 1 momentum_velocity: "zombie" intelligence_version: 7 nemesis: "Fidelity Investments" competitor_count: 11 tags: ["finance", "subscription", "upset sentiment", "mobile app", "app review", "app analysis", "financial", "professionals,", "including"] canonical_url: "https://marlvel.ai/apps/refinitiv-eikon" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (finance). Information is aggregated from public sources for informational purposes only. This is not financial or investment advice. Always do your own research. --- # Refinitiv Eikon Intelligence Report ## TL;DR {#tldr} - **Category**: Finance · Subscription - **Signal**: Rating 2.33 · Sentiment Upset - **Recent focus**: Frequent application crashes during login and navigation render the service unusable for professional financial monitoring (top complaint) · Market data and news feeds provide professional-grade information for users managing portfolios on the move (top praise) > **TL;DR:** Refinitiv Eikon is a finance app by Refinitiv, rated 2.33/5 by 36 users, with Upset user sentiment (20/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Refinitiv Eikon faces Upset user sentiment (2.33/5 from 36 reviews), with users reporting frequent application crashes during login and navigation render the service unusable for professional financial monitoring as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 2.33/5 (36 reviews) | | **User Mood** | Upset | | **Category** | Finance | | **Developer** | Refinitiv | | **Pricing** | Subscription | | **Platforms** | iOS & Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 1d | ## Metadata & Market Performance - **Publisher:** Refinitiv - **Category:** Finance - **Target Audience:** Financial professionals, including analysts, portfolio managers, and traders who require real-time market data and news. - **Platforms:** iOS & Android - **Version Reviewed:** 4.44 - **Report Date:** 2026-09-30 - **Signal Count:** 82 reviews analyzed - **Confidence:** High (0.8/1.0) - **App Store ID (iOS):** 551988464 - **Bundle ID:** com.thomsonreuters.eikonhd - **Google Play ID:** com.refinitiv.eikon - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-09-30 - **Short Description:** The most comprehensive and intuitive set of financial tools available! ## Executive Snapshot **What it is:** Refinitiv Eikon is a professional financial terminal and communication suite for institutional traders and analysts, available on iOS and Android. **Why users hire it:** It serves as a mobile extension for desktop terminal users who need to maintain workflow continuity and access real-time market intelligence while away from their desks. ## App DNA (Features & Intent) - **[Differentiator] Eikon Messenger:** Integrated communication tool for financial professionals to connect and share data, creating a closed-loop network that increases switching costs. * *User Intent:* Users seek social connection and competitive engagement with peers. - **[Differentiator] Market-moving News:** Real-time news feed featuring exclusive Reuters content, serving as a primary acquisition driver for high-value financial users. - **[Differentiator] Eikon Answers:** Natural language search engine for financial data, reducing time-to-insight for professional users. * *User Intent:* Users want to quickly find relevant content or features. ## Market Position {#market-position} Refinitiv Eikon occupies a specialized niche for institutional finance, yet the mobile experience suffers from a 2.3-star rating across 82 analyzed reviews. The lack of updates for over 32 months signals a maintenance-only posture that leaves the platform vulnerable to more agile competitors. ## Monetization Strategy - **Model:** Subscription - **Tiers:** Requires a paid Refinitiv Eikon account for access - **Analysis:** Monetization is gated entirely behind an enterprise-level subscription, with no public pricing tiers disclosed. ## 🔴 User Sentiment (High Confidence: 64 of 82 reviews analyzed) {#user-sentiment} - **Overall Rating:** 2.33/5 - **Platform Split:** iOS 2.3/5 (36 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Market data and news feeds provide professional-grade information for users managing portfolios on the move** - **Automated synchronization across devices allows professionals to maintain workflow continuity between desktop and mobile platforms** ### Top Complaints (Impact Areas) - **Frequent application crashes during login and navigation render the service unusable for professional financial monitoring** ## SWOT Analysis {#swot} **Core Strengths:** - Exclusive Reuters news feed drives high-value acquisition - Eikon Messenger network effects increase institutional switching costs **Growth Levers:** - Modernized charting would match competitor performance standards ## Recent Changes (v6 → v7) {#recent-changes} Refinitiv Eikon has shifted from a state of stagnant maintenance to active operational decline, as persistent login crashes and broken push notifications now dominate the user experience. These stability failures have intensified the competitive pressure from mobile-first rivals, forcing a pivot in product priorities toward core authentication and alert reliability. **Overall trend**: Declining **Compared at**: 2026-09-30 ### High-impact changes - **[Declined] Emergence of Critical Stability Complaints** (sentiment) ### Medium-impact changes - **[Added] Updated Weakness Profile** (swot) - **[Added] Apple Watch Integration Gap** (features) ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Refinitiv Eikon vs Fidelity Investments - **[Fidelity Investments](https://marlvel.ai/apps/fidelity-investments)** by Fidelity Investments: Fidelity competes directly for the attention of active investors and traders who require real-time market data, portfolio management, and execution capabilities. - **Key differences:** - Offers integrated self-directed trading and fractional share capabilities directly within the mobile interface - Maintains a massive retail user base with high-frequency app updates and robust crypto support - Provides a seamless end-to-end experience from market research to trade execution for retail investors ### Contenders (Strong Challengers) - **[Webull: Investing & Trading](https://marlvel.ai/apps/webull-investing-trading)** by Webull Technologies Pte. Ltd.: Webull is a high-growth contender that captures market share through advanced trading features and aggressive mobile-first innovation. - Deploys advanced AI-driven market analysis tools like Vega AI to assist retail traders - Supports extended hours trading, capturing volume that traditional professional platforms often overlook - **[Kenanga Digital Investing](https://marlvel.ai/apps/kenanga-digital-investing)** by Kenanga Investment Bank Berhad: This app competes by offering automated AI-driven investment management, appealing to users seeking passive, tech-enabled wealth growth. - Utilizes automated AI algorithms to manage investment portfolios, reducing the need for manual oversight - Provides simplified global market access and cash management features for retail wealth building - **[Infor EPM](https://marlvel.ai/apps/infor-epm)** by Infor Global Solutions, Inc.: Infor EPM competes in the enterprise financial planning space, offering dashboarding and reporting tools that overlap with Refinitiv's data visualization needs. - Provides deep enterprise-level dashboard customization that allows for complex corporate performance management - Offers native Apple Watch integration for quick, glanceable financial reporting and KPI monitoring - **[AgMarket.Net®](https://marlvel.ai/apps/agmarket-net)** by AgMarket Consulting, LLC.: This app targets a niche segment of the financial market by providing specialized agricultural profitability tools and market data. - Focuses exclusively on agricultural commodity markets, providing specialized profitability optimizers for farmers - Integrates proprietary farm management software that creates high switching costs for agricultural clients ### Peers (What They Do Better) - **[Sporttrade: Prediction Markets](https://marlvel.ai/apps/sporttrade-prediction-markets)** by SPORTTRADE INC: Sporttrade competes for the same user attention by applying financial market mechanics to sports betting and prediction. - Applies a central limit order book model to sports betting, mimicking professional stock exchanges - Allows users to trade positions live, bringing active financial market dynamics to sports wagering - **[10bII Financial Calculator PRO](https://marlvel.ai/apps/com-incpt-mobis-10biifinancialcalculator)** by Incpt.Mobis: This app serves as a digital replacement for traditional financial hardware, competing for the utility-focused user base. - Replicates the exact functionality of industry-standard financial calculators for professional exam preparation - Features a dedicated math display mode that mimics physical calculator hardware for user familiarity - **[Mortgage Calculator Plus](https://marlvel.ai/apps/mortgage-calculator-plus)** by AppRebel, Inc.: This app provides specialized financial calculation tools that overlap with the utility-based features of a broader financial suite. - Offers highly specific mortgage amortization and extra-payment planning tools for real estate finance - Includes a data privacy mode that appeals to users handling sensitive personal financial information - **[ION: Mergermarket & Debtwire](https://marlvel.ai/apps/ion-mergermarket-debtwire)** by ION: This app serves the same professional financial audience by providing high-value, market-moving news and intelligence. - Specializes in high-value M&A and debt market intelligence, catering to investment banking professionals - Provides a streamlined, news-centric mobile experience that prioritizes speed of information delivery ### New Kids on the Block (What's Innovative) - **[Share Market Calculator](https://marlvel.ai/apps/share-market-calculator)** by Jaydip Jethva: This app provides lightweight, specialized tools for retail stock market participants to calculate positions and costs. - Offers a focused suite of trading and options calculators for quick retail position sizing - **[Madacash Compare](https://marlvel.ai/apps/org-guildcraftbuilder-madacash)** by Guild Craft Builder Inc.: A new entrant focusing on retail loan comparison and EMI calculations, targeting the consumer finance segment. - Provides a dedicated repayment strategy simulator to help consumers manage personal debt loads ## What's New - **Latest (v4.44.444001, 2 years ago):** General bug fixes. ## App Momentum (Zombie) {#momentum} - Ships only bug fixes. - Last major release Sep 2023. > **Cadence:** 2 total versions · 0 majors in last 6 months · 969 days since last update · 0 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Refinitiv Eikon is a finance app. With a 2.33/5 rating from 36 reviews, it faces significant user friction. > **Bottom Line:** Restoring core stability would address the login and notification failures currently driving professional users to competitors. Prioritizing these fixes would protect the institutional user base while the team evaluates a broader mobile-first interface refresh. **Best for:** Financial professionals, including analysts, portfolio managers, and traders who require real-time market data and news. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild login and authentication flow because login crashes are the #1 barrier to professional use → restore daily active usage ### Feature Gaps vs Competitors - Integrated self-directed trading (available in Fidelity Investments but absent here) ### Outlook: Declining The professional financial terminal market is consolidating around platforms that offer seamless mobile-to-desktop continuity. Refinitiv Eikon's current maintenance-only cadence leaves the mobile experience exposed to competitors that prioritize high-frequency updates and mobile-first usability, which will likely result in continued churn of high-value professional users. - 🔴 The 32-month update drought signals a maintenance-only posture, which erodes professional trust and accelerates migration to more active competitors. - 🔴 Persistent stability issues during login prevent daily use, which compounds the negative sentiment and drives high-value subscribers to more reliable platforms. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 2.33/5 | | Total Reviews | 36 | | Sentiment | Upset (20/100) | | Confidence | High | | Pricing Model | Subscription | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Refinitiv Eikon** (this app) | 2.33/5 | Upset | Refinitiv | | [10bII Financial Calculator PRO](https://marlvel.ai/apps/com-incpt-mobis-10biifinancialcalculator) | 4.6/5 | Mixed | Incpt.Mobis | | [Madacash Compare](https://marlvel.ai/apps/org-guildcraftbuilder-madacash) | 4.8/5 | N/A | Guild Craft Builder Inc. | | [Fidelity Investments](https://marlvel.ai/apps/fidelity-investments) | 4.8/5 | n/a | Fidelity Investments | | [Webull: Investing & Trading](https://marlvel.ai/apps/webull-investing-trading) | 4.7/5 | n/a | Webull Technologies Pte. Ltd. | | [Sporttrade: Prediction Markets](https://marlvel.ai/apps/sporttrade-prediction-markets) | 4.7/5 | Excited | SPORTTRADE INC | ## Company Profile - **Developer:** Refinitiv - **Website:** [https://www.refinitiv.com/en/products/eikon-trading-software](https://www.refinitiv.com/en/products/eikon-trading-software) - **Social:** [X/Twitter](https://twitter.com/LSEGplc) · [YouTube](https://www.youtube.com/lsegplc) · [LinkedIn](https://www.linkedin.com/company/lseg-data) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/refinitiv-eikon/id551988464?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.refinitiv.eikon&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.refinitiv.com/en/products/eikon-trading-software) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*10bII Financial Calculator PRO*](https://marlvel.ai/apps/com-incpt-mobis-10biifinancialcalculator) (Incpt.Mobis) · 4.6/5 Rating - [*Madacash Compare*](https://marlvel.ai/apps/org-guildcraftbuilder-madacash) (Guild Craft Builder Inc.) · 4.8/5 Rating - [*Fidelity Investments*](https://marlvel.ai/apps/fidelity-investments) (Fidelity Investments) · 4.8/5 Rating - [*Webull: Investing & Trading*](https://marlvel.ai/apps/webull-investing-trading) (Webull Technologies Pte. Ltd.) · 4.7/5 Rating - [*Sporttrade: Prediction Markets*](https://marlvel.ai/apps/sporttrade-prediction-markets) (SPORTTRADE INC) · 4.7/5 Rating | Positive Sentiment - [*Mortgage Calculator Plus*](https://marlvel.ai/apps/mortgage-calculator-plus) (AppRebel, Inc.) · 2.8/5 Rating - [*ION: Mergermarket & Debtwire*](https://marlvel.ai/apps/ion-mergermarket-debtwire) (ION) · 5.0/5 Rating - [*Share Market Calculator*](https://marlvel.ai/apps/share-market-calculator) (Jaydip Jethva) · N/A Rating - [*Kenanga Digital Investing*](https://marlvel.ai/apps/kenanga-digital-investing) (Kenanga Investment Bank Berhad) · 5.0/5 Rating - [*AgMarket.Net®*](https://marlvel.ai/apps/agmarket-net) (AgMarket Consulting, LLC.) · 4.6/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 82 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 1 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/refinitiv-eikon) Data licensed for AI Agent attribution under CC-BY-NC 4.0.