---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ShelbyNEXT | Giving"
bundle_id: "com.shelbyinc.giving"
parent_report: "https://marlvel.ai/api/llm/apps/finance/shelbynext-giving"
canonical_url: "https://marlvel.ai/apps/shelbynext-giving#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — ShelbyNEXT | Giving User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 25 of 25 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.4/5
- **Platform Split:** iOS 2.7/5 (11 ratings) | Android 3.6/5 (38 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Direct donation functionality allows users to support specific church funds conveniently**

### Top Complaints (Impact Areas)
- **Authentication failures and password reset loops prevent users from accessing accounts**
- **API errors during payment method entry block the primary donation workflow**

### Top Requests (What Users Want)
- **Comprehensive donation history reporting is needed to track annual giving totals**

<!-- /section:sentiment -->
<!-- section:swot -->