---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ShelterPoint Claims"
bundle_id: "com.shelterpoint.claim"
parent_report: "https://marlvel.ai/api/llm/apps/finance/shelterpoint-claims"
canonical_url: "https://marlvel.ai/apps/shelterpoint-claims#user-sentiment"
report_date: "2026-10-16"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - ShelterPoint Claims User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 24 of 24 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.39/5
- **Platform Split:** iOS 1.8/5 (61 ratings) | Android 3.4/5 (37 ratings)
- **Overall Sentiment:** Upset

### Top Complaints (Impact Areas)

- **Application crashes immediately upon opening the dashboard or navigating between menu tabs post-update**

<!-- /section:sentiment -->
<!-- section:swot -->