---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "UBank by Unibank"
bundle_id: "az.unibank.mbanking"
parent_report: "https://marlvel.ai/api/llm/apps/finance/ubank-by-unibank"
canonical_url: "https://marlvel.ai/apps/ubank-by-unibank#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — UBank by Unibank User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 62 of 126 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.96/5
- **Platform Split:** iOS 4.7/5 (423 ratings) | Android 4.0/5 (29.9K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Money transfer functionality provides a reliable and efficient service for users moving funds internationally**

### Top Complaints (Impact Areas)
- **Frequent application crashes and blank screens during user identification prevent access to core banking services**
- **Authentication failures and password reset loops block users from accessing their accounts after recent updates**

### Top Requests (What Users Want)
- **Enhanced transaction history visibility to include all payments including hotel and car rental services**

<!-- /section:sentiment -->
<!-- section:swot -->