---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Bolt Food"
bundle_id: "ee.bolt.deliveryclient"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/bolt-food"
canonical_url: "https://marlvel.ai/apps/bolt-food#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Bolt Food User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 802 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.51/5
- **Platform Split:** iOS 4.6/5 (8.6K ratings) | Android 4.5/5 (244K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.51/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Reliable delivery service and frequent promotional offers provide value for budget-conscious users**

### Top Complaints (Impact Areas)
- **Automated customer support systems fail to resolve delivery errors or provide timely refunds**
- **Excessive delivery delays and order cancellations frequently result in cold or missing meals**

### Top Requests (What Users Want)
- **Manual order cancellation options are needed when delivery times exceed reasonable thresholds**

<!-- /section:sentiment -->
<!-- section:swot -->