---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Keeta - Food Delivery"
bundle_id: "com.sankuai.sailor.ifooddelivery"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/com-sankuai-sailor-ifooddelivery"
canonical_url: "https://marlvel.ai/apps/com-sankuai-sailor-ifooddelivery#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Keeta - Food Delivery User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.95/5
- **Platform Split:** iOS 4.7/5 (40K ratings) | Android 3.8/5 (201.3K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Fast delivery speeds and attractive promotional discounts provide initial value for new users**

### Top Complaints (Impact Areas)
- **Customer support fails to provide refunds or human assistance for missing or spoiled food items**
- **Delivery drivers mark orders as completed without actual delivery or customer contact**
- **Inaccurate order tracking and long delays result in cold or incorrect food arrivals**

### Top Requests (What Users Want)
- **Implementation of cash on delivery payment options for users without credit cards**

<!-- /section:sentiment -->
<!-- section:swot -->