---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Crumbl"
bundle_id: "crumbl.cookies"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/crumbl-cookies"
canonical_url: "https://marlvel.ai/apps/crumbl-cookies#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Crumbl User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 6.2M reviews) {#user-sentiment}
- **Overall Rating:** 4.89/5
- **Platform Split:** iOS 4.9/5 (5.5M ratings) | Android 4.8/5 (763.7K ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Ease of Use** | *Evidence:* "Super easy quick and to the point unlike other apps it’s so user friendly"
- **Product Quality** | *Evidence:* "crumbl has the best cookies in the world"

### Top Complaints (Impact Areas)
- **Ordering Limitations** | *Evidence:* "I want to go in and buy just two or three or maybe even five cookies but I can't because you have to do a separate order"
- **Technical Issues** | *Evidence:* "Doesn't properly record the "crumbs" or bonous points you earn."

<!-- /section:sentiment -->
<!-- section:swot -->