--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Deliveroo: Food & Shopping" bundle_id: "com.deliveroo.orderapp" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/deliveroo-food-shopping-1" canonical_url: "https://marlvel.ai/apps/deliveroo-food-shopping-1#user-sentiment" report_date: "2026-08-03" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Deliveroo: Food & Shopping User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 84 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.6/5 - **Platform Split:** iOS 4.6/5 (204.2K ratings) | Android 4.6/5 (1.4M ratings) - **Overall Sentiment:** Upset - **Note:** The 4.6/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Reliable delivery speed and food temperature consistency keep some users loyal despite broader platform issues** - **Customer support responsiveness is occasionally cited as a positive differentiator compared to other delivery platforms** ### Top Complaints (Impact Areas) - **The latest update removed essential restaurant filtering and sorting tools, frustrating users who prioritize hygiene ratings**