---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Deliveroo: Food & Shopping"
bundle_id: "com.deliveroo.orderapp"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/deliveroo-food-shopping"
canonical_url: "https://marlvel.ai/apps/deliveroo-food-shopping#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Deliveroo: Food & Shopping User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 1.6M reviews) {#user-sentiment}
- **Overall Rating:** 4.58/5
- **Platform Split:** iOS 4.6/5 (200K ratings) | Android 4.6/5 (1.4M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.58/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Delivery Speed**
- **Ease of Use**

### Top Complaints (Impact Areas)
- **Technical Instability**
- **Poor Customer Service & Refunds**
- **Food Quality & Logistics**

<!-- /section:sentiment -->
<!-- section:swot -->