---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Dunkin'"
bundle_id: "com.dunkinbrands.otgo"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/dunkin"
canonical_url: "https://marlvel.ai/apps/dunkin#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Dunkin' User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 1,904,773 reviews) {#user-sentiment}
- **Overall Rating:** 4.74/5
- **Platform Split:** iOS 4.8/5 (1,307,188 ratings) | Android 4.6/5 (597,585 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Staff and Service Quality** | *Evidence:* "The associate at the pick up window could not have been nicer!"
- **Product Satisfaction** | *Evidence:* "I love Dunkin coffee! It’s my fav"

### Top Complaints (Impact Areas)
- **Payment and Ordering Errors** | *Evidence:* "payment never works. It says there's a problem with the card."
- **Authentication Issues** | *Evidence:* "Can't reset password word for some reason. Won't send me link."

<!-- /section:sentiment -->
<!-- section:swot -->