--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "iFood: pedir delivery em casa" bundle_id: "br.com.brainweb.ifood" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/ifood-pedir-delivery-em-casa" canonical_url: "https://marlvel.ai/apps/ifood-pedir-delivery-em-casa#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — iFood: pedir delivery em casa User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 100 of 141 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.5/5 - **Platform Split:** iOS 4.8/5 (71.9K ratings) | Android 4.5/5 (13.4M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.5/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Frequent promotional offers and discounts provide tangible savings for regular grocery and meal orders** - **Reliable delivery service for local restaurant and market items remains a primary utility** ### Top Complaints (Impact Areas) - **Inaccessible customer support channels prevent resolution of incorrect orders or missing refund requests** - **Aggressive promotional popups and gambling advertisements degrade the visual experience and navigation flow** - **Restrictive order cancellation policies prevent users from correcting mistakes or addressing delivery delays** ### Top Requests (What Users Want) - **Improved support for international payment methods and currency handling for cross-border gifting**