---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "instashop: Groceries & more"
bundle_id: "com.Stedor.InstaShop"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/instashop-groceries-more"
canonical_url: "https://marlvel.ai/apps/instashop-groceries-more#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — instashop: Groceries & more User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 360 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.52/5
- **Platform Split:** iOS 4.7/5 (14.7K ratings) | Android 4.5/5 (52K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.52/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Occasional users find the grocery delivery service fast and convenient for daily needs**

### Top Complaints (Impact Areas)
- **Customer service is completely unreachable and fails to resolve payment or delivery disputes**
- **Orders are frequently missing items or cancelled without customer notification or refund processing**

### Top Requests (What Users Want)
- **Implementation of a functional and responsive customer support channel for real-time issue resolution**

<!-- /section:sentiment -->
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