---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Keeta - Food Delivery"
bundle_id: "com.sankuai.sailor.afooddelivery"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/keeta-food-delivery"
canonical_url: "https://marlvel.ai/apps/keeta-food-delivery#user-sentiment"
report_date: "2026-08-03"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Keeta - Food Delivery User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 97 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.75/5
- **Platform Split:** iOS 4.6/5 (42.8K ratings) | Android 3.6/5 (220K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Initial promotional offers and discounts provide significant value for new users during their first order experience**

### Top Complaints (Impact Areas)

- **Aggressive order bundling forces riders to manage multiple deliveries simultaneously, causing significant delays and cold food arrivals**

<!-- /section:sentiment -->
<!-- section:swot -->