---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Самокат: заказ и доставка еды"
bundle_id: "ru.sbcs.store"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/ru-sbcs-store"
canonical_url: "https://marlvel.ai/apps/ru-sbcs-store#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Самокат: заказ и доставка еды User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 135 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.41/5
- **Platform Split:** iOS 4.8/5 (12.4K ratings) | Android 4.4/5 (563.4K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.41/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Frequent promotional discounts on frequently purchased items provide tangible value for regular users**

### Top Complaints (Impact Areas)
- **Blocking access for users with active VPN connections triggers mass uninstalls and negative sentiment**

### Top Requests (What Users Want)
- **Expansion of snack and food category variety to improve overall shopping utility**

<!-- /section:sentiment -->
<!-- section:swot -->