--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Shipt: Order Grocery Delivery" bundle_id: "com.shipt.groceries" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/shipt-order-grocery-delivery-1" canonical_url: "https://marlvel.ai/apps/shipt-order-grocery-delivery-1#user-sentiment" report_date: "2026-08-04" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Shipt: Order Grocery Delivery User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 67 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.8/5 - **Platform Split:** iOS 4.9/5 (134.8K ratings) | Android 4.5/5 (41.7K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.8/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Dedicated shoppers provide high-quality service and consistent communication that makes grocery shopping convenient for users** - **Customer service representatives offer helpful and responsive support for account issues when reached via phone** ### Top Complaints (Impact Areas) - **Frequent app crashes and login failures prevent users from placing orders or accessing their accounts**