--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Swiggy: Food Instamart Dineout" bundle_id: "in.swiggy.android" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/swiggy-food-instamart-dineout-1" canonical_url: "https://marlvel.ai/apps/swiggy-food-instamart-dineout-1#user-sentiment" report_date: "2026-09-30" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Swiggy: Food Instamart Dineout User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 97 of 100 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.67/5 - **Platform Split:** iOS 4.6/5 (37.8K ratings) | Android 4.7/5 (13.6M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.67/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **The core food delivery service remains reliable and fast for many users during standard daily operations** - **Allergy information features within the interface provide helpful safety guidance for users with specific dietary needs** ### Top Complaints (Impact Areas) - **Users report: Customer support interactions frequently fail to resolve refund requests or order issues, leading to accusations of deceptive practices**