--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Swiggy: Food Instamart Dineout" bundle_id: "bundl.swiggy" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/swiggy-food-instamart-dineout" canonical_url: "https://marlvel.ai/apps/swiggy-food-instamart-dineout#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Swiggy: Food Instamart Dineout User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 120 of 200 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.66/5 - **Platform Split:** iOS 4.6/5 (33.9K ratings) | Android 4.7/5 (12.6M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.66/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **International login support allows users to order food for friends and family across borders** - **Delivery partners maintain professional and polite service even during challenging weather conditions** ### Top Complaints (Impact Areas) - **Automated AI chatbot support fails to resolve order issues or provide meaningful human assistance** - **Inconsistent delivery times and misleading arrival estimates cause significant meal planning disruption** ### Top Requests (What Users Want) - **Filter menu options to display only items currently available for immediate ordering**