---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "The Cheesecake Factory"
bundle_id: "com.cheesecakefactory.app"
parent_report: "https://marlvel.ai/api/llm/apps/food-drink/the-cheesecake-factory"
canonical_url: "https://marlvel.ai/apps/the-cheesecake-factory#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — The Cheesecake Factory User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 351 reviews) {#user-sentiment}
- **Overall Rating:** 4.69/5
- **Platform Split:** iOS 4.8/5 (331 ratings) | Android 2.4/5 (20 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.69/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Use** | *Evidence:* "App is easy to maneuver and quickly find what I am craving to eat."

### Top Complaints (Impact Areas)
- **Misleading Marketing** | *Evidence:* "Baited me into downloading app promising free cheesecake but it requires a $30 purchase"
- **Authentication & Login Issues** | *Evidence:* "Keeps saying my password is incorrect event after resetting multiple times."