--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "toing - Food Delivery" bundle_id: "in.swiggy.android.toing" parent_report: "https://marlvel.ai/api/llm/apps/food-drink/toing-food-delivery-1" canonical_url: "https://marlvel.ai/apps/toing-food-delivery-1#user-sentiment" report_date: "2026-09-23" license: CC-BY-NC-4.0 citation: "Marlvel.ai - toing - Food Delivery User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 62 of 62 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.35/5 - **Platform Split:** iOS 4.4/5 (281 ratings) | Android 4.3/5 (627.4K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.35/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Low food prices compared to major competitors attract budget-conscious users seeking affordable dining options** - **Fast delivery and hot food quality provide a satisfying experience for users in specific regions** ### Top Complaints (Impact Areas) - **Users report: Hidden delivery charges and taxes inflate final order costs, misleading users who expect lower prices**